Below are general guidelines of Return policy. Product Returns is a provision provided by respective sellers directly under their policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer the respective item’s applicable return/replacement policy on the product page for any exceptions to this returns policy and the table below. Returns may be granted either by replacement of product or by cashback of full amount into your online wallet. No cash will be disbursed for refunds.

Do read all sections carefully to understand the conditions and cases under which returns will be accepted.

Returns Pick-Up and Processing

In case of returns where you would like item(s) to be picked up or delivered from & to a different address, the address can only be changed if pick-up service is available at the new address

During pick-up, your product will be checked for the following conditions:

The field executive will refuse to accept the return if any of the above conditions are not met.

For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.

General Rules for a successful Return

1. On occasions where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.
2. During open box deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund (on the spot refunds for cash-on-delivery orders). Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects. In such cases, this category-specific replacement/return general conditions will be applicable. 
3. For products like Television, Air conditioners, etc. where installation is provided by Seller’s service partners, do not open the product packaging by yourself. Seller’s authorized personnel shall help in unboxing and installation of the product.
4. Wrong Delivery – (Customer received delivery message, product not delivered):

‘In case the product was not delivered and you received a delivery confirmation email/SMS, report the issue within 7 days from the date of delivery confirmation for the seller to investigate.’

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